Associate Retention/Recruiting/Selection

Love ‘em or Lose ‘em

Description: A video based workshop that explores the management and coaching skills required to improve associate turnover.

Length: 4 Hours

Audience: Teams or Individuals

Legal and Effective Interviewing

Description: This workshop stresses the importance of ensuring all of the Title VII requirements are understood by interviewers. It also allows participants to practice their interviewing skills with feedback from the instructor.

Length: 4 Hours

Audience: Teams or Individuals

Non-Directive Interviewing Techniques

Description: 4 Hours

Audience: Individuals or Teams

Behavioral Based Interviewing

Description: Teaches interviewers how to structure their questions to elicit specific comments about behaviors critical to the job. Can be used with a structured interview format.

Description: 4 Hours

Audience: Individuals or Teams

Effective Recruiting Techniques Workshop

Description: A variety of recruiting techniques are discussed with an interactive action planning session with participants. Appropriate interviewing and selection processes are also covered.

Length: 4 Hours

Audience: Teams or Individuals

Business Literacy

The Balance Sheet Barrier

Description: A basic financial workshop covering the Balance Sheet, Cash Flow and Profit and Loss statement (Operating Income). The Annual Report is used as the guide to teach the class.

Length: 4 Hours

Audience: Teams or Individuals

Business Orientation for Non-Retail

Description: From the Ring and Tigert model of success factors in retail. Facilitation of the Retail Model of “8 Ways to Win at Retail” as a foundation and a framework for understanding retail. Exposure to all the major business types. Case studies to understand how others are winning at retail. Use of the Retail Model to analyze two retail operations.

Length: 2-3 Days

Audience: Teams or Individuals

Eight Ways to Win in Retail

Description: From the Ring and Tigert model of success factors in retail, this workshop explores the areas of strength for Retailers and their competitors. If time allows, a “field trip” to shop competition is included with the workshop.

Length: 4 Hours

Audience: Teams or Individuals

Fundamentals of Financial Management

Description: “How does a company make money?” This workshop explores the Retail Accounting method and gives participants an insight into Gross Margin, Cost of Goods Sold, Variable and Fixed Expenses and Profit Contribution. The Retail P&L is used to teach this class.

Length: 4-8 Hours

Audience: Teams or Individuals

Change Management

Change Management Overview

Description: Designed for individuals or teams undergoing significant change. This workshop discusses the work of William Bridges on Managing Transitions and the Change Management Process.

Length: 4 Hours

Audience: Teams or Individuals

Change Agent Workshop

Description: Designed to train Change Agents who will be working with senior leaders to implement change within their business. Participants work through several case studies applying the Change Management Process. Attributes of a successful Change Agent are discussed and individual action plans are created to assist them in overcoming barriers when implementing change.

Length: 2 Days

Audience: Teams or Individuals

Managing Yourself Through Change

Description: An inter-active workshop designed to give participants an awareness of their emotional responses to change and what they can do to ease the transition. Based on William Bridges work.

Length: 4 Hours

Audience: Teams or Individuals

Leading Change

Description: Based on John Kotter’s work, this workshop assists leaders in managing change within their organization. William Bridges “Managing Transitions” is also discussed.

Length: 4 Hours

Audience: Teams or Individuals

Coaching

Coaching (The Practical Coach)

Description: The workshop focuses on the Coaching model and allows time for participants to practice their coaching skills using case studies. Participants will learn how to coach “good work”, how to coach “poor work” and what to do if someone is on a “dead-end road”. The Two-Minute Challenge is introduced and participants will practice its use.

Length: 4 to 8 Hours

Audience: Teams or Individuals

Coaching and Performance Management

Description: This workshop discusses the Annual Rating Review process as well as the need for consistent coaching and development throughout the year. It uses case studies to give the participants the opportunity to practice their skills.

Length: 4 Hours

Audience: Teams or Individuals

Blanchard’s Situational Leadership

Description: The Blanchard Leadership Model takes a situational perspective of leadership. This model posits that the developmental levels of a leader's subordinates play the greatest role in determining which leadership styles are most appropriate (leader behaviors). According to this conceptualization, leader behaviors fall along two continua, (1) directive behavior, and (2) supportive behavior.

Length: 4 Hours

Audience: Teams or Individuals

Managerial Styles Questionnaire

Description: There are two kinds of feedback this profile provides to the manager. First is the self-assessment profile, i.e., and the manager’s view of what he or she actually does in the job. The second is an associate report of the types of managerial styles their manager typically uses.

Length: 4 Hours

Audience: Teams or Individuals

Communication Skills

Basic Communication Skills Workshop

Description: Participants learn basic communication theory and through a series of activities are allowed to practice. These activities are designed to demonstrate the difficulty of effective communication and build skills to become more proficient.

Length: 4-8 Hours

Audience: Teams or Individuals

The Art of Giving and Receiving Feedback

Description: Based on the work of Charles Seashore and his book “The Art of Giving and Receiving Feedback”, this workshop explores the facts and fictions around feedback. It also contains activities where participants’ practice improving their feedback skills. These skills are valuable for every manager to improve their ability to: effectively coach, give performance improvement goals, disciplines or develop and mentor their employees

Length: 4-6 Hours

Audience: Teams or Individuals

Improving Your Team’s Communication

Description: Using similar concepts from the “Art of Giving and Receiving Feedback”, this workshop explores what open-and-honest communication means to a particular team and how they can improve communication within the team. The “Critical Decision Mapping Process” is used with the team to develop their “ideal state” of communications and then measures their “current state” of communications. Action Plans are then created to improve team communications.

Length: 4 Hours

Audience: Teams

TMS - Linking Skills Profile

Description: The LSP provides multi source information regarding all or a combination of 13 linking skills. There are three versions of the LSP:

Linking of People

Linking of People and Tasks

The Linking Leader

Intact teams to identify specific communication weaknesses/opportunities within the team use this index.

Length: 4 Hours

Audience: Teams or Individuals

Positive Assertiveness

Description: Assertiveness Skills Teaches assertiveness concepts through practical exercises that involve the participant in hands-on activities. Gain an understanding that assertive behavior is a skill that can be learned and maintained. Develop positive assertiveness to express yourself clearly, give you confidence to make yourself heard, and learn empowering techniques to contribute to day-to-day office interaction.

Length: 4 Hours

Audience: Teams or Individuals

ARCH Communication Profile

Description: Communications Profile is a self-assessment of your communication skills, measuring listening skills, ability to get the message across, insights into the communication process, emotional management, assertive communication, good communication habits, and your overall communication skills. The profile will summarize your strengths, identify barriers to communication, and provide ways to build and practice communication skills. Facilitated sessions to provide feedback on results.

Length: 2-4 Hours

Audience: Teams or Individuals

Conflict Management

Conflict Management

Description: In the facilitated session, participants explore the causes of and solutions to conflict. Activities are designed to allow them to practice these skills. The Thomas-Kilmann Conflict instrument is used in conjunction with case study activities. (see below)

Length: 4 Hours

Audience: Teams or Individuals

Thomas-Kilmann Conflict Mode Instrument

Description: The TKI is designed to assess and individuals behavior in conflict situations. That is situations in which the concerns of two people appear to be incompatible. In such situations, we describe a person’s behavior along two basic dimensions, Assertiveness and cooperativeness.

Length: 4 Hours

Audience: Individuals

TMS - Qo2

Description: The QO2 Profile provides information about the balance of focus individuals put into perceiving work issues and ideas as opportunities or obstacles to work.

Length: 4 Hours

Audience: Teams or Individuals

Consulting Skills

Mahan Kahlsa Consulting Model workshop

Description: Based on his book “Let’s Get Real or Let’s Not Play”, this workshop teaches participants how to apply the problem identification and results impact model. A case study is used to allow them to practice these skills.

Length: 4 Hours

Audience: Teams or Individuals

Consulting Skills Workshop

Description: This workshop is designed to immerse internal consultants in the process. It is planned to be a comprehensive workshop in Consulting Skills pulling from the works of many noted authorities in the field. Attendees will have two days of classroom instruction followed by one month of working with a client. A one-day follow-up workshop will debrief the consulting practice with the client.

Length: 3 Days

Audience: Individuals

Customer Service

Basic Customer Service Workshop

Description: A video based workshop for entry level managers to teach the principles of outstanding customer service and the business impact on the company. A Train the Trainer version is available to teach mangers to do the workshop for their associates.

Length: 4 Hours

Audience: Teams or Individuals

Executing a Strategic Customer Service Goal

Description: This course will allow you to identify your customer service strategies and successfully execute, measure the effectiveness and sustain these strategies enterprise-wide. In this workshop you will learn how to positively impact your bottom line by improving your customer service. Use tools/job aids provided to identify, measure and sustain customer service, deploy Appreciative Inquiry in your organization to define the ideal state/ Translate mission critical customer service goals into action and develop a disciplined approach to executing customer service goals.

Length: 2 Days

Audience: Teams or Individuals

Diversity and Inclusiveness Workshop

Course Objectives

This workshop is four hours in length. It is highly interactive with several team exercises to demonstrate the importance of Diversity and Inclusion. After completing this program, participants will be able to:

n Outline your companies Diversity Strategy emphasizing its strategic business purpose and value to each employee.

n Differentiate your Diversity Strategy from issues of workplace compliance (such as EEOC, ADA and Affirmative Action) and dispel myths about diversity initiatives.

n List the primary and secondary factors of diversity, and describe how these factors are changing in the make-up of the American workforce.

n Confront obstacles to diversity including prejudice, stereotyping and discrimination.

n Develop communication skills and behaviors that foster the inclusion of people of diverse cultures, beliefs, backgrounds, and individual preferences.

n Integrate diversity into marketplace activities involving customers, potential employees and the community.

n Brainstorm strategies that overcome obstacles and create opportunities for leveraging diversity and inclusiveness at your company.

n Support team and organization effectiveness through embracing diverse ideas, perspectives, approaches and individual preferences.

Length: 4 Hours

Audience: Individuals or Teams

Civil Treatment for Managers

Description: CT/M provides an easy-to-remember behavioral model that defines when and how company policy and the law govern conduct, behavior and performance. This program is aimed at managers of others and deals with their “Duty to Act.”

Length: 1 Day

Audience: Anyone with associates reporting to them.

Civil Treatment for Associates

Description: CT/A provides an easy-to-remember behavioral model that defines when and how company policy and the law govern conduct, behavior and performance.

Length: 4 Hours

Audience: Individual Contributors and Hourly Associates

Penguin Diversity Profile

Description: This instrument gives respondents the opportunity to bring into focus their own observations how their leaders manage people with diverse ethnic backgrounds, gender, work styles and personality characteristics. The results can help determine the best way to create and maintain an organization in which every person can feel free to do his or her best.

Length: 4 Hours

Audience: Teams or Individuals

Goal Setting

SMART Goals Workshop

Description: This workshop can be used to teach the method of developing SMART Goals and/or can be used with a business or team to actually develop SMART Goals for a particular strategy or project.

Length: 4 Hours

Audience: Teams or Individuals

Creating Effective Action Plans

Description: This can be used in conjunction with either the SMART Goals workshop or the ‘B’ Matrix workshop. It will teach the process of developing effective, measurable action plans.

Length: 4 Hours

Audience: Teams or Individuals

Appreciative Inquiry

Description: AI is an organizational development workshop to create new ways of thinking, seeing and acting for powerful, purposeful change in organizations. It engages the entire system in an inquiry about what works rather than focusing on “problem solving”. AI model uses a four “D” cycle of: Data, Discussion, Decision, and Delivery to provide important insights and breakthroughs within the organization. Using the imaging of “Anticipatory Reality” to create the future changes.

Length: 1-2 Days

Audience: Intact Teams or Whole Systems

and Large Group interventions

Franklin Covey

 The 4 Disciplines of Execution

Description: Helps managers and employees identify and execute their highest priorities by focusing on “wildly important” goals, creating a compelling scoreboard, translating lofty goals into specific actions, and holding each other accountable.

Length: Recommended 90-120 Days process. Three one-day classes

Audience: Teams

Franklin Covey

 xQ Service

Description: Measures your organization’s Execution Quotient - your state of execution readiness. This leading business indicator provides a summary of your key execution issues at the individual, team, and organizational levels, and comparative scores benchmarked against best-of-class organizations.

LENGTH: 1/2 DAY

AUDIENCE: Teams

Influencing Skills

Influencing Skills Workshop

Description: The Influencing Skills workshop is done in conjunction with the Influencing Skills Profile. The workshop is designed to give participants additional skills in dealing within a matrixed environment and improving communication and relationships with business partners. The book “Getting to Yes” by Fisher, Ury and Patton is a prerequisite for the class.

Length: 4 Hours

Audience: Teams or Individuals

TMS - Team Management Profile

Description: The TMP builds an understanding of individuals approach to work. The TMP provides constructive, work-based information outlining an individuals work preferences. The Profile can be used in a Team building workshop to understand and define the characteristics of a High Performance Team operating in their business environment.

Length: 4 Hours

Audience: Teams or Individuals

TMS - Influencing Skills Profile

Description: The ISP has been designed to offer insights for effectively working with diverse work preferences. Used in a workshop, inter-personal communication skills are explored and strategies developed to create a positive environment with business partners.

Length: 4 Hours

Audience: Individuals

Getting to Yes

Description: This workshop is based on the book “Getting to Yes” by Fisher, Ury and Patton. It deals with the practice of Principle Centered negotiation verse Positional negotiation. A case study is used to allow participants to practice their skills.

Length: 4 Hours

Audience: Teams or Individuals

Meyers-briggs Type Indicator

Description: The MBTI measures personality preferences of individuals along eight dimensions of personality type. Can be used in a workshop format with intact teams to improve communication and team relationships.

Length: 4-8 Hours

Audience: Teams or Individuals

Innovation

Visual Explorer

Description: Through the use of imagery – VE is a resource for groups seeking to explore complex topics and make sense of complexity as the foundation of effective action. The underlying objective is for group members to collectively explore a complex topic from a variety of perspectives in order to strengthen a shared understanding and prepare for taking more effective action. It helps groups understand more fully the context and the perspective that surround the decisions they make and the actions they take related to a specific issue. Use when:

Seeking patterns in complex issues and making connections

Seeking a variety of perspectives

Tapping into personal experiences and passions

Creating or practicing dialogue

Building on ideas

Exploring the landscape of a complex set of issues

Imagining alternatives

Length: 2-4 Hours

Audience: Teams or Individuals

Bottom Line Innovations

Description: The criteria that must be present for using BLI are:

The problem must be important. It should matter significantly whether the problems get solved or not.

There must be no easy or obvious solutions. The "easy" solutions should have already been tried, or if the problem is a new one, there must not be any easy or obvious solutions. In addition, the boss must not have a pre-determined outcome, and must not be calling the BLI session so that his/her solution will be thought of and implemented.

Participants MUST be committed to solve the problem and the leader must support the process by being a full participant. The participants must be truly committed to solving the problem, and must participate willingly. You do not want unwilling participants who would rather be somewhere else. The leader whose support is needed to implement ideas must be a full participant, not just and interested observer of the process.

The problem should be audible so that you will know when progress is being made during the implementation phase, and so you can measure and report quantitative success.

Length: 2 Days

Audience: Any Business group or combination of Businesses seeking new, unusual and creative solutions to business problems or in search of business opportunities.

Every Day Creativity

Description: This workshop is based on the work by the internationally known photojournalist Dewitt Jones. EC is looking at the ordinary and seeing the Extraordinary. EC has participants’ experience of using our ability to be more creative and empowers you to apply simple, yet powerful creativity techniques to all aspects of your life.

Length: 4 Hours

Audience: Teams or Individuals

Leadership

Franklin Covey

 Building trust

Description: Strengthens organizational trust by fostering personal trustworthiness, improving communication, and sustaining positive change.

LENGTH: 1 Day

AUDIENCE: Teams

Blanchard’s Gung Ho

Description: An interactive workshop where teams explore the role of Participative leadership and team empowerment. Specific goals and action plans are developed for the team. The film “Gung Ho” is used as the basis of the Workshop. Teams develop specific action plans for performance improvement. Can be combined as part of another team building session or activity.

Length: 4 Hours

Audience: Teams

PDI Profiler

Description: This workshop is designed to be used for individuals who have received 360 feedback. It’s objectives are:

Understand the competencies needed by leaders today and in the future

Receive feedback of perceptions of their effectiveness in these critical areas

Identify their strengths and development needs

Begin writing a development plan

Length: 4 Hours

Audience: Individuals receiving 360 feedback

Blanchard’s Situational Leadership

Length: 4 Hours

Audience: Teams or Individuals

Managerial Styles Questionnaire

Description: There are two kinds of feedback this profile provides to the manager. First is the self-assessment profile, i. e., and the manager’s view of what he or she actually does in the job. The second is an associate report of the types of managerial styles their manager typically uses.

Length: 4 Hours

Audience: Teams or Individuals

Leadership and Self Deception

Description: This workshop is based on the book “Leadership and Self Deception” by the Arbinger Group. It explores how the concepts of blame, self-justification and collusion in an organization or relationship will negatively impact performance and business relationships.

Length: 4 Hours

Audience: Teams or Individuals

Mentoring

Diversity Mentoring

Description: Factors of Diversity in Mentoring relationships are discussed. Case studies are used to allow participants to anticipate and overcome barriers in a mentoring relationship

Length: 4 Hours

Audience: Teams or Individuals

Mentoring Skills Workshop

Description: Primarily focused on the role of the mentor. This workshop is designed for businesses desiring to start a formal mentoring program. Case studies are used to demonstrate the pitfalls possible in mentoring relationships.

Length: 4 Hours

Audience: Teams or Individuals

Needs Analysis

Training Needs Analysis Methodology

Description: A systematic process used to determine learning objectives and to design the appropriate learning solution for the client.

Length: 4 Hours

Audience: Client

Mahan Kahlsa Model

Description: Based on his book “Let’s Get Real or Let’s Not Play”, this method applies the problem identification and the results impact model.

Length: 4 Hours

Audience: Client

Force Field Analysis

Description: Kurt Lewin’s Force Field Analysis model is used to identify potential barriers to success.

Length: 4 Hours

Audience: Client

Gap Analysis

Description: A facilitated session to identify the significant gaps between the current state and future state. The “Critical Decision Mapping” process is used.

Length: 2-4 Hours

Audience: Client

Structured Interviewing

Description: Surveys constructed around needed learning solutions and data gathered from a variety of SME’s and Business Leaders.

Length: 4 Hours

Audience: Client

Negotiating Skills

Getting to Yes

Length: 2-4 Hours

Audience: Teams or Individuals

Negotiating to Win Workshop

Description: A two-day interactive workshop where different negotiating styles are discussed. This has a twofold purpose in that it makes participants aware of the many negotiating tactics employed and gives them an opportunity to practice via case studies several styles.

Length: 2-4 Hours

Audience: Teams or Individuals

TMS - Team Management Profile

Length: 2-4 Hours

Audience: Teams or Individuals

TMS - Influencing Skills Profile

Length: 4 Hours

Audience: Individuals

Performance Management

Performance Management

Description: In this workshop, participant’s practice developing and delivering the Annual Performance Review. The content is customized to fit your organization’s policies and format. The workshop allows participants to work in teams to develop the ability to write “objective” verses “subjective” Performance Evaluations. Practice sessions are encouraged to role play the delivery of the Performance Evaluation.

Length: 4 Hours

Audience: Teams or Individuals

The Legal Record

Description: The Legal Record teaches managers and HR Professionals how to prepare and analyze business records. They learn how to conduct a thorough investigation by gathering relevant information, interviewing witnesses and recording results. This class is excellent for any new Human Resource Generalists or an individual recently promoted to a management position where they may be involved in the investigation of misconduct by employees. It talks about the law as well as the appropriate methodologies.

Length: 1 Day

Audience: Anyone accountable for investigating Associate complaints in the workplace.

Presentation Skills

Basic Presentation Skills Workshop

Description: The book “High Impact Presentations” by Robert Pike is a prerequisite for this class. In the workshop, participants will make three presentations and receive feedback on their physical skills and presentation preparation. Presentations are video taped.

Length: 1 Day

Audience: Teams or Individuals

Executive Presentation Skills

Description: Same as the above only much more intensive presentations on the second day. Each participant must prepare and deliver a 30 to 45 minute presentation. Presentations are video taped and critiqued.

Length: 2 Days

Audience: Teams or Individuals

Instructor Skills Workshop

Description: This is a workshop designed for an individual who’s job it is to train others. It focuses on presentation as well as facilitation skills. Including preparation, instructional techniques, and adult learning theory and classroom management. Each participant will give a minimum of three presentations and will be video taped.

Length: 3 Days

Audience: Teams or Individuals

Problem Solving

Break It Thinking

Description: BT gives positive mental tools for innovation. It teaches to recognize and overcome the barriers that squelch innovation. You explore how to respond to the unpredictable and become more innovative and productive in the process.

Length: 2-4 Hours - Expandable to 2 ½ Days

Audience: Teams or Individuals

Gap Analysis

Description: A facilitated session to identify the significant gaps between the current state and future state.

Length: 2-4 Hours

Audience: Individuals

Implications Wheel

Description: This is a decision making tool that allows participants to explore intended and potentially unintended consequences to decisions that are being made. It allows the decision-makers a thorough exploration of consequences of decisions and the inter-connection of decisions. Teams can discovery the potential impact prior to implementation.

Length: 2-4 Hours

Audience: Individuals

Parato Ratio

Description: The 80/20 rule. Demonstrates the process to identify what issues are creating the largest proportion of failures in a process or system.

Length: 2-4 Hours

Audience: Individuals

Force Field Analysis

Description: Kurt Lewin’s Force Field Analysis model is used to identify potential barriers to success.

Length: 2-4 Hours

Audience: Teams or Individuals

Toyota Five Why’s

Description: First developed by Toyota Motors, this process uses the method of asking “why” five times in order to uncover the root cause of problems.

Length: 2-4 Hours

Audience: Teams or Individuals

Project Management

Introduction to Project Management Workshop

Course Description

• Purpose

– This class is designed to help you learn and apply the steps involved in good project management. In one and a half days you will have a good understanding of the concepts and methods as well as a set of tools to use back on the job.

• Process

– The class will include short lectures/discussion about each part of the project management process – Define, Plan, Manage, Control and Follow-up. This will be followed by an opportunity to apply each of the steps in a case study (working as a team) using a set of tools that we will provide. We will introduce (but not cover in detail) Microsoft Project 2005 as a tool to use in managing a project.

• Payoff

– You will have a set of tools, a participant manual and examples to use in future projects so that you can manage projects in an effective and efficient manner.

Strategic Planning

SWOT Analysis

Description: This facilitated session can be taught as a process to individuals or used in a team/business unit setting to identify their Strengths, Weaknesses, Opportunities and Threats. Once gathered, that information can be used to create strategies and action plans to improve performance.

Length: 2-4 Hours

Audience: Teams or Individuals

Bottom Line Innovations

Description: The criteria that must be present for using BLI are:

The problem must be important. It should matter significantly whether the problems get solved or not. There must be no easy or obvious solutions. The "easy" solutions should have already been tried, or if the problem is a new one, there must not be any easy or obvious solutions. In addition, the boss must not have a pre-determined outcome, and must not be calling the BLI session so that his/her solution will be thought of and implemented.

Length: 2 Days

Audience: Any Business group or combination of Businesses seeking new, unusual and creative solutions to business problems or in search of business opportunities.

Stress Management

Stress Management Profile

Description: This instrument measure stress factors in an individual’s life. The objective is to give new insights into some of the ways an individual may be unintentionally contributing to their own stress levels and to suggest some ways of thinking that are more resilient to stress.

Length: 2-4 Hours

Audience: Teams or Individuals

Team Building

Adventure Based Learning

Description: ABL challenges are metaphors for situations at work. Each challenge has a specific learning goal for the team. After each challenge, the team reflects on their processes and translates their experience and insights into practical workplace success strategies. The team members learn new skills in interpersonal communication, conflict management, managing change, team dynamics and problem solving. The challenges are powerful, relevant, fun and non-threatening. Success depends not on physical condition, but on the team’s ability to solve problems. Best when run as a two-day event with the first day in the classroom and the second day outside.

Length: 1 to 2 Days

Audience: Teams

Human Synergistic Team Activities

Description: These are activities designed to demonstrate the synergistic properties of effective teamwork. They include Sea Survival, Desert Survival, Jungle Survival, Bush-fire Survival and Subarctic Survival.

Length: 1 to 2 Hours

Audience: Teams

The Corporate Maze

Description: This activity demonstrates to teams the importance of effective communication within and among the team. It highlights our propensity to work in silos. Once a team has experienced the activity, the conclusions drawn can be applied to their work environment.

Length: 1 to 2 Hours

Audience: Teams

The Power of a Supportive Team

Description: In this activity, the team learns the importance of supporting other team members and taking on a variety of roles when necessary. The activity uses a process of keeping balloons in the air as a metaphor for cooperation and support. Once completed, the conclusions drawn are applied to the work environment.

Length: 1 to 2 Hours

Audience: Teams

The Traffic Jam

Description: This activity requires the team to use problem-solving skills to achieve a stated goal. It also demonstrates the concept of situational leadership where members of the team may emerge as the leader which requires the functional leader to give up authority for a period of time in order for the team to achieve it’s goal.

Length: 1 Hour

Audience: Teams

Hollow Squares

Description: Demonstrates the conflict that can arise in a team between those who set the strategy and plan the work and those who implement the strategy and do the work. At the conclusion of the activity, team members discuss how the concepts learned can be applied to make their team more effective.

Length: 2-4 Hours

Audience: Teams

Mars Rover

Description: Several sub-groups of an intact team will work on constructing a Mars Rover with specific goals around cost, time and quality. A race is conducted to see which sub-group has done the best job. This activity demonstrates how we often fall into working in silos, in competition with our own team. Sub-groups rarely share information or resources with one another, which would improve overall results.

Length: 2-4 Hours

Audience: Teams

Visual Explorer

· Seeking patterns in complex issues and making connections

· Seeking a variety of perspectives

· Tapping into personal experiences and passions

· Creating or practicing dialogue

· Building on ideas

· Exploring the landscape of a complex set of issues

· Imagining alternatives

Length: 4 Hours

Audience: Teams or Individuals

Gliders and Spinners

Description: Same team dynamics explored as in Mars Rover. The difference is using the construction of paper airplanes as the metaphor for team performance.

Length: 2 Hours

Audience: Teams

The Egg Drop

Description: Same as above. However, the sub-groups construct an egg transportation device which must be dropped from a height of eight feet and not break the egg. Again, resources are rarely shared among the sub-groups.

Length: 2 Hours

Audience: Teams

Win as Much as You Can

Description: Demonstrate again the principle of competition within teams. In this game, the teams are challenged to “Win As Much As They Can”. However they often fall into sub-group competition and fail to maximize the entire team’s winnings.

Length: 1 Hour

Audience: Teams

Associate Assimilation of a New Leader

Description: A facilitated workshop conducted with new leaders and their teams. This format allows the leader to learn what the expectations, apprehensions and goals of the team members are. The team will learn similar information about the leader.

Length: 4 Hours

Audience: Teams

Meyers-Briggs Type Indicator

Length: 4-8 Hours

Audience: Teams or Individuals

TMS - Team Management Profile

Length: 4 Hours

Audience: Teams or Individuals

TMS - Influencing Skills Profile

Length: 4 Hours

Audience: Individuals

TMS - Team Performance Profile

Description: The TPP provides multi source information regarding a team’s performance in the nine-team performance factors associated with the Types of Work Model. Gaps between the leader’s and the team’s perceptions of team performance issues are explored.

Length: 4 Hours

Audience: Teams

TMS - Linking Skills Profile

Description: The LSP provides multi source information regarding all or a combination of 13 linking skills. There are three versions of the LSP:

Linking of People

Linking of People and Tasks

The Linking Leader

Intact teams to identify specific communication weaknesses/opportunities within the team use this index.

Length: 4 Hours

Audience: Teams or Individuals

TMS - Window on work Values

Description: The Window on Work Values builds understanding of the core work values that drive individual behavior. In addition, a process is available to work with team and individual values.

Length: 4 Hours

Audience: Teams or Individuals

TMS - Qo2

Description: The QO2 Profile provides information about the balance of focus individuals put into perceiving work issues and ideas as opportunities or obstacles to work.

Length: 4 Hours

Audience: Teams or Individuals

TMS - Career Planning Profile

Description: The CPP uses the Types of Work Model to provide information about how an individual would orient them selves within this model when considering career planning.

Length: 4 Hours

Audience: Individuals

Team Gourmet Cooking Experience

Description: This is an interactive dynamic teambuilding experience. Plus, your team will be able to sit down and eat a gourmet dinner together when the session is finished. All food and cooking equipment is provided. Courses are done in a home type casual setting with a menu selected by the organizer. Many food and wine options are available including vegetarian dishes. Wine pairings and a brief lecture about the wines can also be included with the experience. This experience demonstrates the value of teamwork and builds relationships.

Length: 4 Hours Audience: Teams

Time Management

Basic Time Management Skills

Description: Discusses principles of time management and demonstrates methods an individual can use to better organize themselves.

Length: 4 Hours

Audience: Teams or Individuals

Franklin Covey

Focus: Achieving Your Highest Priorities

Description: This workshop provides in-depth guidance on the Franklin-Covey Time Management system as it applies to managing your personal and professional life. It's specifically designed to help you get the most from your Franklin-Covey Planner in pursuing the goal of a more effective life. The workshop is available in formats to support the widely available Franklin-Covey planners in paper form, as well as planners in the electronic form, supported by electronic Personal Data Assistants.

Length: 1 Day

Audience: Teams or Individuals