Franklin Covey Certifications
Franklin Covey offers a suite of workshops that contribute to sustained superior performance.
Their focus is on achieving business results congruent with building teams and individual capabilities.
Execution of Strategic Business Goals
The 4 Disciplines of Execution
Description:
Helps managers and employees identify and execute their highest priorities by focusing on “wildly important” goals,
creating a compelling scoreboard, translating lofty goals into specific actions, and holding each other accountable.
For more information, please go to the FranklinCovey web sight at:
http://www.franklincovey.com/fc/training_and_consulting/courses/corporations/the_4_disciplines_of_execution
Length:
Recommended 90-120 Day process, 3 classes
Audience:
Teams
xQ Service
Description: Measures your organization’s Execution Quotient - your state of execution readiness. This leading business indicator provides a summary of your key execution issues at
the individual, team, and organizational levels, and comparative scores benchmarked against best-of-class organizations.
LENGTH:
1/2 DAY
AUDIENCE:
Teams
Individual Effectiveness
Focus: Achieving Your Highest Priorities (Time Management)
Description:
This workshop provides in-depth guidance on the Franklin-Covey Time Management system as it applies to managing your personal
and professional life. It's specifically designed to help you get the most from your Franklin-Covey Planner in pursuing the
goal of a more effective life. The workshop is available in formats to support the widely available Franklin-Covey planners
in paper form, as well as planners in the electronic form, supported by electronic Personal Data Assistants.
Length:
1 Day
Audience:
Teams or Individuals
TMS certifications
Team Management Systems offers a suite of different profiles that can be used alone or
in combination to improve team and individual performance. Intact teams and individuals wishing to gain insight into areas
that can improve their personal effectiveness.
TMS - Team Management Profile
Description:
The TMP builds an understanding of an individuals approach to work. The TMP provides constructive, work-based information
outlining an individuals work preferences. The Profile can be used in a Team building workshop to understand and define the
characteristics of a High Performance Team operating in their business environment. Through action planning, teams
will chart a course to greater success.
Length:
4 Hours
Audience:
Teams or Individuals
TMS - Influencing Skills Profile
Description:
The ISP has been designed to offer insights for effectively working with diverse work preferences. Used in a workshop, inter-personal
communication skills are explored and strategies developed to create a positive environment with business partners.
Length:
4 Hours
Audience:
Individuals
TMS - Team Performance Profile
Description:
The TPP provides multi source information regarding a team’s performance in the nine-team performance factors associated
with the Types of Work Model. Gaps between the leader’s and the team’s perceptions of team performance issues
are explored. With gaps indentified, the team can develop plans to improve performance.
Length:
4 Hours
Audience:
Teams
TMS - Linking Skills Profile
Description:
The LSP provides multi source information regarding all or a combination of 13 linking skills. There are three versions of
the LSP:
Linking
of People
Linking
of People and Tasks
The
Linking Leader
Intact teams to identify specific communication weaknesses/opportunities within the team
use this index.
Length:
4 Hours
Audience:
Teams or Individuals
TMS - Window on work Values
Description:
The Window on Work Values builds understanding of the core work values that drive individual behavior. In addition, a process
is available to work with team and individual values.
Length:
4 Hours
Audience:
Teams or Individuals
TMS - Qo2
Description:
The QO2 Profile provides information about the balance of focus individuals put into perceiving work issues and ideas as opportunities
or obstacles to work.
Length:
4 Hours
Audience:
Teams or Individuals
TMS - Career Planning Profile
Description:
The CPP uses the Types of Work Model to provide information about how an individual would orient them selves within this model
when considering career planning.
Length:
4 Hours
Audience:
Individuals
Workshops
Focus TPS offers a variety of workshops that we are certified to facilitate. The courses
can be used alone or in combination to impact individual or team performance to achieve the company’s overall strategic
objectives.
Meyers-briggs Type Indicator
Description:
The MBTI measures personality preferences of individuals along eight dimensions of personality type. Can be used in a workshop
format with intact teams to improve communication and team relationships. Insights will lead to action planning by the
individuals or team to improve performance
Length:
4-8 Hours
Audience:
Teams or Individuals
Civil Treatment for Managers
Description:
CT/M provides an easy-to-remember behavioral model that defines when and how company policy and the law govern conduct, behavior
and performance. This program is aimed at managers of others and deals with their “Duty to Act.” (An ELIÔ course)
Length:
1 Day
Audience: Anyone with associates reporting to them.
Civil Treatment for Employees
Description:
CT/A provides an easy-to-remember behavioral model that defines when and how company policy and the law govern conduct, behavior
and performance. (An ELIÔ course)
Length:
4 Hours
Audience:
Individual Contributors and Hourly Associates
The Legal Record
Description:
The Legal Record teaches managers and HR Professionals how to prepare and analyze business records. They learn how to conduct
a thorough investigation by gathering relevant information, interviewing witnesses and recording results. (An ELIÔ course)
Length:
1 Day
Audience:
Anyone accountable for investigating Associate complaints in the workplace.
For more information of ELI courses please visit: http://www.eliinc.com/
Certified Instructor Program for CT/M – Master Facilitator
Description:
A three-day Train the Trainer to certify instructors to teach Civil Treatment for Managers. At the end of the session, they
are certified by contract with Employment Learning Innovations. (An ELIÔ course)
Length:
3 Days
Audience:
Individuals from Businesses who wish to be able to teach CT/M
PDI Profiler
Description:
This workshop is designed to be used for individuals who have received 360 feedback. It’s objectives are:
· Understand
the competencies needed by leaders today and in the future
·
Receive feedback of perceptions of their effectiveness in these critical
areas
· Identify
their strengths and development needs
· Begin
writing a development plan
This course format can also be used with in-house
360 assessments. Workshops or individual one-on-one meetings are valuable in allowing the manager to create specific action
plans to improve performance.
Length:
2-4 Hours
Audience:
Individuals receiving 360 feedback
Adventure Based Learning
Description:
ABL challenges are metaphors for situations at work. Each challenge has a specific learning goal for the team. After each
challenge, the team reflects on their processes and translates their experience and insights into practical workplace success
strategies. The team members learn new skills in interpersonal communication, conflict management, managing change, team dynamics
and problem solving. The challenges are powerful, relevant, fun and non-threatening. Success depends not on physical condition,
but on the team’s ability to solve problems. Best when run as a one-and-a-half or a two-day event with the first day
in the classroom and the second day outside. This can also be used in conjunction with meetings as a one-day or half day demonstration
of team building. The activities energize participants while providing learning opportunities. We work with your organization
to customize the messages to be relevant to your current events or goals.
Length:
1 to 2 Days
Audience:
Teams
Team Gourmet Cooking Experience
Description:
This is an interactive dynamic teambuilding experience. Plus, your team will be able to sit down and eat a gourmet dinner
together when the session is finished. All food and cooking equipment is provided. Courses are done in a home type casual
setting with a menu selected by the organizer. Many food and wine options are available including vegetarian dishes. Wine
pairings and a brief lecture about the wines can also be included with the experience. This experience demonstrates the value
of teamwork and builds relationships. Length: 4 Hours
Audience: Teams
Bottom Line Innovations
Description:
The criteria that must be present for using BLI are:
The problem must be important. It should matter
significantly whether the problems get solved or not. There must be no easy or obvious solutions. The "easy" solutions
should have already been tried, or if the problem is a new one, there must not be any easy or obvious solutions. In addition, the boss must not have a pre-determined outcome, and must not be calling the BLI session so
that his/her solution will be thought of and implemented. Participants MUST be committed to solve the problem and the leader must support the process by being
a full participant. The participants must be truly committed to solving the problem,
and must participate willingly. You do not want unwilling participants who would
rather be somewhere else. The leader whose support is needed to implement ideas
must be a full participant, not just and interested observer of the process. The problem should be audible so that you will know when progress is being made during
the implementation phase, and so you can measure and report quantitative success.
Length:
2 Days
Audience:
Any Business group or combination of Businesses seeking new, unusual and creative solutions to business problems or in search
of business opportunities.
Workshops & seminars
Employee Retention/Recruiting/Selection
Love ‘em or Lose ‘em
Description:
A video based workshop that explores the management and coaching skills required to improve associate turnover.
Length:
4 Hours
Audience:
Teams or Individuals
Legal and Effective Interviewing
Description:
This workshop stresses the importance of ensuring all of the Title VII requirements are understood by interviewers. It also
allows participants to practice their interviewing skills with feedback from the instructor.
Length:
4 Hours
Audience:
Teams or Individuals
Non-Directive Interviewing Techniques
Description:
This workshop stresses the importance of ensuring all of the Title VII requirements are understood by interviewers. It also
allows participants to practice their interviewing skills with feedback from the instructor.
Description:
4 Hours
Audience:
Individuals or Teams
Behavioral Based Interviewing
Description:
Teaches interviewers how to structure their questions to elicit specific comments about behaviors critical to the job. Can
be used with a structured interview format.
Description:
4 Hours
Audience:
Individuals or Teams
Effective Recruiting Techniques Workshop
Description:
A variety of recruiting techniques are discussed with an interactive action planning session with participants. Appropriate
interviewing and selection processes are also covered.
Length:
4 Hours
Audience:
Teams or Individuals
Business Literacy
The Balance Sheet Barrier
Description:
A basic financial workshop covering the Balance Sheet, Cash Flow and Profit and Loss statement (Operating Income). The Annual
Report is used as the guide to teach the class.
Length:
4 Hours
Audience:
Teams or Individuals
Eight Ways to Win in Retail
Description:
From the Ring and Tigert model of success factors in retail, this workshop explores the areas of strength for Retailers and
their competitors. If time allows, a “field trip” to shop competition is included with the workshop.
Length:
4 Hours
Audience:
Teams or Individuals
Fundamentals of Financial Management
Description:
“How does a company make money?” This workshop explores the Retail Accounting method and gives participants an
insight into Gross Margin, Cost of Goods Sold, Variable and Fixed Expenses and Profit Contribution. The Retail P&L is
used to teach this class.
Length:
4-8 Hours
Audience:
Teams or Individuals
Change Management
Change Management Overview
Description:
Designed for individuals or teams undergoing significant change. This workshop discusses the work of William Bridges on Managing
Transitions and the Change Management Process.
Length:
4 Hours
Audience:
Teams or Individuals
Change Agent Workshop
Description:
Designed to train Change Agents who will be working with senior leaders to implement change within their business. Participants
work through several case studies applying the Change Management Process. Attributes of a successful Change Agent are discussed
and individual action plans are created to assist them in overcoming barriers when implementing change.
Length:
2 Days
Audience:
Teams or Individuals
Managing Yourself Through Change
Description:
An inter-active workshop designed to give participants an awareness of their emotional responses to change and what they can
do to ease the transition. Based on William Bridges work.
Length:
4 Hours
Audience:
Teams or Individuals
Leading Change
Description:
Based on John Kotter’s work, this workshop assists leaders in managing change within their organization. William Bridges
“Managing Transitions” is also discussed.
Length:
4 Hours
Audience:
Teams or Individuals
Coaching
Coaching (The Practical Coach)
Description:
The workshop focuses on the Coaching model and allows time for participants to practice their coaching skills using case studies.
Participants will learn how to coach “good work”, how to coach “poor work” and what to do if someone
is on a “dead-end road”. The Two-Minute Challenge is introduced and participants will practice its use.
Length:
4 to 8 Hours
Audience:
Teams or Individuals
Coaching and Performance Management
Description:
This workshop discusses the Annual Rating Review process as well as the need for consistent coaching and development throughout
the year. It uses case studies to give the participants the opportunity to practice their skills.
Length:
4 Hours
Audience:
Teams or Individuals
Blanchard’s Situational Leadership
Description:
The Blanchard Leadership Model takes a situational perspective of leadership. This model posits that the developmental levels
of a leader's subordinates play the greatest role in determining which leadership styles are most appropriate (leader behaviors).
According to this conceptualization, leader behaviors fall along two continua, (1) directive behavior, and (2) supportive
behavior.
Length:
4 Hours
Audience:
Teams or Individuals
Managerial Styles Questionnaire
Description:
There are two kinds of feedback this profile provides to the manager. First is the self-assessment profile, i.e., and the
manager’s view of what he or she actually does in the job. The second is an associate report of the types of managerial
styles their manager typically uses.
Length:
4 Hours
Audience:
Teams or Individuals
Communication Skills
Basic Communication Skills Workshop
Description: Participants learn
basic communication theory and through a series of activities are allowed to practice. These activities are designed to demonstrate
the difficulty of effective communication and build skills to become more proficient.
Length:
4-8 Hours
Audience:
Teams or Individuals
The Art of Giving and Receiving Feedback
Description:
Based on the work of Charles Seashore and his book “The Art of Giving and Receiving Feedback”, this workshop explores
the facts and fictions around feedback. It also contains activities where participants’ practice improving their feedback
skills. These skills are valuable for every manager to improve their ability to: effectively coach, give performance improvement
goals, disciplines or develop and mentor their employees
Length:
4-6 Hours
Audience:
Teams or Individuals
Improving Your Team’s Communication
Description:
Using similar concepts from the “Art of Giving and Receiving Feedback”, this workshop explores what open-and-honest
communication means to a particular team and how they can improve communication within the team. The “Critical Decision
Mapping Process” is used with the team to develop their “ideal state” of communications and then measures
their “current state” of communications. Action Plans are then created to improve team communications.
Length:
4 Hours
Audience:
Teams
TMS - Linking Skills Profile
Description:
The LSP provides multi source information regarding all or a combination of 13 linking skills. There are three versions of
the LSP:
Linking
of People
Linking
of People and Tasks
The
Linking Leader
Intact teams to identify specific communication weaknesses/opportunities within the team
use this index.
Length:
4 Hours
Audience:
Teams or Individuals
Positive Assertiveness
Description:
Assertiveness Skills Teaches assertiveness concepts through practical exercises that involve the participant in hands-on activities. Gain an understanding that assertive behavior is a skill that can be learned and maintained. Develop positive assertiveness to express yourself clearly, give you confidence to
make yourself heard, and learn empowering techniques to contribute to day-to-day office interaction.
Length:
4 Hours
Audience:
Teams or Individuals
ARCH Communication Profile
Description:
Communications Profile is a self-assessment of your communication skills, measuring listening skills, ability to get the message
across, insights into the communication process, emotional management, assertive communication, good communication habits,
and your overall communication skills. The profile will summarize your strengths,
identify barriers to communication, and provide ways to build and practice communication skills. Facilitated sessions to provide feedback on results.
Length:
2-4 Hours
Audience:
Teams or Individuals
Conflict
Management
Conflict Management
Description:
In the facilitated session, participants explore the causes of and solutions to conflict. Activities are designed to allow
them to practice these skills. The Thomas-Kilmann Conflict instrument is used in conjunction with case study activities. (see
below)
Length:
4 Hours
Audience:
Teams or Individuals
Thomas-Kilmann Conflict Mode Instrument
Description:
The TKI is designed to assess and individuals behavior in conflict situations. That is situations in which the concerns of
two people appear to be incompatible. In such situations, we describe a person’s behavior along two basic dimensions,
Assertiveness and cooperativeness.
Length:
4 Hours
Audience:
Individuals
Consulting Skills
Mahan Kahlsa Consulting Model workshop
Description:
Based on his book “Let’s Get Real or Let’s Not Play”, this workshop teaches participants how to apply
the problem identification and results impact model. A case study is used to allow them to practice these skills.
Length:
4 Hours
Audience:
Teams or Individuals
Consulting Skills Workshop
Description:
This workshop is designed to immerse internal consultants in the process. It is planned to be a comprehensive workshop in
Consulting Skills pulling from the works of many noted authorities in the field. Attendees will have two days of classroom
instruction followed by one month of working with a client. A one-day follow-up workshop will debrief the consulting practice
with the client.
Length:
3 Days
Audience:
Individuals
Customer Service
Basic Customer Service Workshop
Description:
A workshop for entry level managers to teach the principles of outstanding customer service and the business impact on the
company. A Train the Trainer version is available to teach mangers to do the workshop for their associates. This workshop
is customized to reflect your companies standards and customer service goals.
Length:
4 Hours
Audience:
Teams or Individuals
Executing a Strategic Customer Service Goal
Description:
This course will allow you to identify your customer service strategies and successfully execute, measure the effectiveness
and sustain these strategies enterprise-wide. In this workshop you will learn how to positively impact your bottom line by
improving your customer service. Use tools/job aids provided to identify, measure and sustain customer service, deploy Appreciative
Inquiry in your organization to define the ideal state/ Translate mission critical customer service goals into action and
develop a disciplined approach to executing customer service goals. Specific strategic plans can be developed to improve
your companies customer service.
Length:
2 Days
Audience:
Teams or Individuals
Diversity Workshop
Course Description:
This workshop is four hours in length. It is highly interactive with several
team exercises to demonstrate the importance of Diversity and Inclusion. After completing this program, participants will
be able to:
n
Outline
your companies Diversity Strategy emphasizing its strategic business purpose and value to each employee.
n
Differentiate
your Diversity Strategy from issues of workplace compliance (such as EEOC, ADA and Affirmative Action) and dispel myths about
diversity initiatives.
n
List the
primary and secondary factors of diversity, and describe how these factors are changing in the make-up of the American workforce.
n
Confront
obstacles to diversity including prejudice, stereotyping and discrimination.
n
Develop
communication skills and behaviors that foster the inclusion of people of diverse cultures, beliefs, backgrounds, and individual
preferences.
n
Integrate
diversity into marketplace activities involving customers, potential employees and the community.
n
Brainstorm
strategies that overcome obstacles and create opportunities for leveraging diversity and inclusiveness at your company.
n
Support
team and organization effectiveness through embracing diverse ideas, perspectives, approaches and individual preferences.
Length:
4 Hours
Audience:
Individuals or Teams
Civil Treatment for Managers
Description:
CT/M provides an easy-to-remember behavioral model that defines when and how company policy and the law govern conduct, behavior
and performance. This program is aimed at managers of others and deals with their “Duty to Act.”
Length:
1 Day
Audience: Anyone with associates reporting to them.
Civil Treatment for Employees
Description:
CT/A provides an easy-to-remember behavioral model that defines when and how company policy and the law govern conduct, behavior
and performance.
Length:
4 Hours
Audience:
Individual Contributors and Hourly Associates
Goal Setting
SMART Goals Workshop
Description:
This workshop can be used to teach the method of developing SMART Goals and/or can be used with a business or team to actually
develop SMART Goals for a particular strategy or project.
Length:
4 Hours
Audience:
Teams or Individuals
Creating Effective Action Plans
Description:
This can be used in conjunction with either the SMART Goals workshop or the ‘B’ Matrix workshop. It will teach
the process of developing effective, measurable action plans.
Length:
4 Hours
Audience:
Teams or Individuals
Appreciative Inquiry
Description:
AI is an organizational development workshop to create new ways of thinking, seeing and acting for powerful, purposeful change
in organizations. It engages the entire system in an inquiry about what works
rather than focusing on “problem solving”. AI model uses a
four “D” cycle of: Data, Discussion, Decision, and Delivery to provide important insights and breakthroughs within
the organization. Using the imaging of “Anticipatory Reality” to
create the future changes.
Length:
1-2 Days
Audience:
Intact Teams or Whole Systems
and Large Group interventions
Franklin Covey
The 4 Disciplines of Execution
Description:
Helps managers and employees identify and execute their highest priorities by focusing on “wildly important” goals,
creating a compelling scoreboard, translating lofty goals into specific actions, and holding each other accountable.
Length:
Recommended 90-120 Days process. Three one-day classes
Audience:
Teams
Franklin Covey
xQ Service
Description: Measures your organization’s Execution Quotient - your state of execution readiness. This leading business indicator provides a summary of your key execution issues at
the individual, team, and organizational levels, and comparative scores benchmarked against best-of-class organizations.
LENGTH:
1/2 DAY
AUDIENCE:
Teams
Influencing Skills
Influencing Skills Workshop
Description:
The Influencing Skills workshop is done in conjunction with the Influencing Skills Profile. The workshop is designed to give
participants additional skills in dealing within a matrixed environment and improving communication and relationships with
business partners. The book “Getting to Yes” by Fisher, Ury and Patton is a prerequisite for the class.
Length:
4 Hours
Audience:
Teams or Individuals
TMS - Team Management Profile
Description:
The TMP builds an understanding of individuals approach to work. The TMP provides constructive, work-based information outlining
an individuals work preferences. The Profile can be used in a Team building workshop to understand and define the characteristics
of a High Performance Team operating in their business environment.
Length:
4 Hours
Audience:
Teams or Individuals
TMS - Influencing Skills Profile
Description:
The ISP has been designed to offer insights for effectively working with diverse work preferences. Used in a workshop, inter-personal
communication skills are explored and strategies developed to create a positive environment with business partners.
Length:
4 Hours
Audience:
Individuals
Getting to Yes
Description:
This workshop is based on the book “Getting to Yes” by Fisher, Ury and Patton. It deals with the practice of Principle
Centered negotiation verse Positional negotiation. A case study is used to allow participants to practice their skills.
Length:
4 Hours
Audience:
Teams or Individuals
Meyers-briggs Type Indicator
Description:
The MBTI measures personality preferences of individuals along eight dimensions of personality type. Can be used in a workshop
format with intact teams to improve communication and team relationships.
Length:
4-8 Hours
Audience:
Teams or Individuals
Innovation
Visual Explorer
Description:
Through the use of imagery – VE is a resource for groups seeking to explore complex topics and make sense of complexity
as the foundation of effective action. The underlying objective is for group
members to collectively explore a complex topic from a variety of perspectives in order to strengthen a shared understanding
and prepare for taking more effective action. It helps groups understand more
fully the context and the perspective that surround the decisions they make and the actions they take related to a specific
issue. Use when:
-
Seeking patterns in complex issues and making connections
-
Seeking a variety of perspectives
-
Tapping into personal experiences and passions
-
Creating or practicing dialogue
-
Building on ideas
-
Exploring the landscape of a complex set of issues
-
Imagining alternatives
Length:
2-4 Hours
Audience:
Teams or Individuals
Bottom Line Innovations
Description:
The criteria that must be present for using BLI are:
The problem must be important. It should matter
significantly whether the problems get solved or not.
There must be no easy or obvious solutions. The
"easy" solutions should have already been tried, or if the problem is a new one, there must not be any easy or obvious solutions. In addition, the boss must not have a pre-determined outcome, and must not be calling
the BLI session so that his/her solution will be thought of and implemented.
Participants MUST be committed to solve the problem and the leader must support the process
by being a full participant. The participants must be truly committed to solving
the problem, and must participate willingly. You do not want unwilling participants
who would rather be somewhere else. The leader whose support is needed to implement
ideas must be a full participant, not just and interested observer of the process.
The problem should be audible so that you will know when progress is being made during
the implementation phase, and so you can measure and report quantitative success.
Length:
2 Days
Audience:
Any Business group or combination of Businesses seeking new, unusual and creative solutions to business problems or in search
of business opportunities.
Leadership
Franklin Covey - Building trust
Description:
Strengthens organizational trust by fostering personal trustworthiness, improving communication, and sustaining positive change.
LENGTH:
1 Day
AUDIENCE:
Teams
Blanchard’s Gung Ho
Description:
An interactive workshop where teams explore the role of Participative leadership and team empowerment. Specific goals and
action plans are developed for the team. The film “Gung Ho” is used as the basis of the Workshop. Teams develop
specific action plans for performance improvement. Can be combined as part of another team building session or activity.
Length:
4 Hours
Audience:
Teams
PDI Profiler
Description:
This workshop is designed to be used for individuals who have received 360 feedback. It’s objectives are:
- Understand the competencies needed by leaders today and in the future
- Receive feedback of perceptions of their effectiveness in these critical areas
- Identify their strengths and development needs
- Begin writing a development plan
Length:
4 Hours
Audience:
Individuals receiving 360 feedback
Blanchard’s Situational Leadership
Description:
The Blanchard Leadership Model takes a situational perspective of leadership. This model posits that the developmental levels
of a leader's subordinates play the greatest role in determining which leadership styles are most appropriate (leader behaviors).
According to this conceptualization, leader behaviors fall along two continua, (1) directive behavior, and (2) supportive
behavior.
Length:
4 Hours
Audience:
Teams or Individuals
Managerial Styles Questionnaire
Description:
There are two kinds of feedback this profile provides to the manager. First is the self-assessment profile, i. e., and the
manager’s view of what he or she actually does in the job. The second is an associate report of the types of managerial
styles their manager typically uses.
Length:
4 Hours
Audience:
Teams or Individuals
Leadership and Self Deception
Description:
This workshop is based on the book “Leadership and Self Deception” by the Arbinger Group. It explores how the
concepts of blame, self-justification and collusion in an organization or relationship will negatively impact performance
and business relationships.
Length:
4 Hours
Audience:
Teams or Individuals
Mentoring
Diversity Mentoring
Description:
Factors of Diversity in Mentoring relationships are discussed. Case studies are used to allow participants to anticipate and
overcome barriers in a mentoring relationship
Length:
4 Hours
Audience:
Teams or Individuals
Mentoring Skills Workshop
Description:
Primarily focused on the role of the mentor. This workshop is designed for businesses desiring to start a formal mentoring
program. Case studies are used to demonstrate the pitfalls possible in mentoring relationships.
Assistance in setting up
a formal mentoring program can also be provided.
Length:
4 Hours
Audience:
Teams or Individuals
Needs Analysis
Training Needs Analysis Methodology
Description:
A systematic process used to determine learning objectives and to design the appropriate learning solution for the client.
Length:
4 Hours
Audience:
Client
Mahan Kahlsa Model
Description:
Based on his book “Let’s Get Real or Let’s Not Play”, this method applies the problem identification
and the results impact model.
Length:
4 Hours
Audience:
Client
Force Field Analysis
Description:
Kurt Lewin’s Force Field Analysis model is used to identify potential barriers to success.
Length:
4 Hours
Audience:
Client
Gap Analysis
Description:
A facilitated session to identify the significant gaps between the current state and future state. The “Critical Decision
Mapping” process is used.
Length:
2-4 Hours
Audience:
Client
Structured Interviewing
Description:
Surveys constructed around needed learning solutions and data gathered from a variety of SME’s and Business Leaders.
Length:
4 Hours
Audience:
Client
Negotiating Skills
Getting to Yes
Description:
This workshop is based on the book “Getting to Yes” by Fisher, Ury and Patton. It deals with the practice of Principle
Centered negotiation verse Positional negotiation. A case study is used to allow participants to practice their skills.
Length:
2-4 Hours
Audience:
Teams or Individuals
Negotiating to Win Workshop
Description:
A two-day interactive workshop where different negotiating styles are discussed. This has a twofold purpose in that it makes
participants aware of the many negotiating tactics employed and gives them an opportunity to practice via case studies several
styles.
Length:
2-4 Hours
Audience:
Teams or Individuals
TMS - Influencing Skills Profile
Description:
The ISP has been designed to offer insights for effectively working with diverse work preferences. Used in a workshop, inter-personal
communication skills are explored and strategies developed to create a positive environment with business partners.
Length:
4 Hours
Audience:
Individuals
Performance Management
Performance Management
Description:
In this workshop, participant’s practice developing and delivering the Annual Performance Review. The content is customized to fit your organization’s policies and format. The workshop allows participants
to work in teams to develop the ability to write “objective” verses “subjective” Performance Evaluations.
Practice sessions are encouraged to role play the delivery of the Performance Evaluation.
Length:
4 Hours
Audience:
Teams or Individuals
The Legal Record
Description:
The Legal Record teaches managers and HR Professionals how to prepare and analyze business records. They learn how to conduct
a thorough investigation by gathering relevant information, interviewing witnesses and recording results. This class is excellent
for any new Human Resource Generalists or an individual recently promoted to a management position where they may be involved
in the investigation of misconduct by employees. It talks about the law as well as the appropriate methodologies.
Length:
1 Day
Audience:
Anyone accountable for investigating Associate complaints in the workplace.
Presentation Skills
Basic Presentation Skills Workshop
Description:
The book “High Impact Presentations” by Robert Pike is a prerequisite for this class. In the workshop, participants
will make three presentations and receive feedback on their physical skills and presentation preparation. Presentations are
video taped.
Length:
1 Day
Audience:
Teams or Individuals
Executive Presentation Skills
Description:
Same as the above only much more intensive presentations on the second day. Each participant must prepare and deliver a 30
to 45 minute presentation. Presentations are video taped and critiqued.
Length:
2 Days
Audience:
Teams or Individuals
Instructor Skills Workshop
Description:
This is a workshop designed for an individual who’s job it is to train others. It focuses on presentation as well as
facilitation skills. Including preparation, instructional techniques, and adult learning theory and classroom management.
Each participant will give a minimum of three presentations and will be video taped.
Length:
3 Days
Audience:
Teams or Individuals
Problem Solving
Break It Thinking
Description:
BT gives positive mental tools for innovation. It teaches to recognize and overcome
the barriers that squelch innovation. You explore how to respond to the unpredictable
and become more innovative and productive in the process.
Length:
2-4 Hours - Expandable to 2 ½ Days
Audience:
Teams or Individuals
Gap Analysis
Description:
A facilitated session to identify the significant gaps between the current state and future state. Once gaps are indentified,
facilitated action planning session is conducted.
Length:
2-4 Hours
Audience:
Individuals
Force
Field Analysis
Description:
Kurt Lewin’s Force Field Analysis model is used to identify potential barriers to success.
Length:
2-4 Hours
Audience:
Teams or Individuals
Toyota Five Why’s
Description:
First developed by Toyota Motors, this process uses the method of asking “why” five times in order to uncover
the root cause of problems.
Length:
2-4 Hours
Audience:
Teams or Individuals
Project Management
Introduction to Project Management Workshop
– This class is designed to help you learn and apply the steps involved in good project management. In one
and a half days you will have a good understanding of the concepts and methods as well as a set of tools to use back on the
job.
– The class will include short lectures/discussion about each part of the project management process –
Define, Plan, Manage, Control and Follow-up. This will be followed by an opportunity to apply each of the steps in a case
study (working as a team) using a set of tools that we will provide. We will
introduce (but not cover in detail) Microsoft Project 2005 as a tool to use in managing a project.
– You
will have a set of tools, a participant manual and examples to use in future projects so that you can manage projects in an
effective and efficient manner.
Strategic Planning
SWOT Analysis
Description:
This facilitated session can be taught as a process to individuals or used in a team/business unit setting to identify their
Strengths, Weaknesses, Opportunities and Threats. Once gathered, that information can be used to create strategies and action
plans to improve performance.
Length:
2-4 Hours (with follow-up)
Audience:
Teams or Individuals
Bottom Line Innovations
Description:
The criteria that must be present for using BLI are:
The problem must be important. It should matter
significantly whether the problems get solved or not.
There must be no easy or obvious solutions. The
"easy" solutions should have already been tried, or if the problem is a new one, there must not be any easy or obvious solutions. In addition, the boss must not have a pre-determined outcome, and must not be calling
the BLI session so that his/her solution will be thought of and implemented.
Participants MUST be committed to solve the problem and the leader must support the process
by being a full participant. The participants must be truly committed to solving
the problem, and must participate willingly. You do not want unwilling participants
who would rather be somewhere else. The leader whose support is needed to implement
ideas must be a full participant, not just and interested observer of the process.
The problem should be audible so that you will know when progress is being made during
the implementation phase, and so you can measure and report quantitative success.
Length:
2 Days
Audience:
Any Business group or combination of Businesses seeking new, unusual and creative solutions to business problems or in search
of business opportunities.
Also for Strategic Planning, please see the description of “Critical
Decision Mapping” process at the beginning of this catalog.
Described on Page 5 and 6
Stress Management
Stress Management Profile
Description:
This instrument measure stress factors in an individual’s life. The objective is to give new insights into some of the
ways an individual may be unintentionally contributing to their own stress levels and to suggest some ways of thinking that
are more resilient to stress.
Length:
2-4 Hours
Audience:
Teams or Individuals
Team Building
Adventure Based Learning
Description:
ABL challenges are metaphors for situations at work. Each challenge has a specific learning goal for the team. After each
challenge, the team reflects on their processes and translates their experience and insights into practical workplace success
strategies. The team members learn new skills in interpersonal communication, conflict management, managing change, team dynamics
and problem solving. The challenges are powerful, relevant, fun and non-threatening. Success depends not on physical condition,
but on the team’s ability to solve problems. Best when run as a two-day event with the first day in the classroom and
the second day outside.
Length:
1 to 2 Days
Audience:
Teams
Human Synergistic Team Activities
Description:
These are activities designed to demonstrate the synergistic properties of effective teamwork. They include Sea Survival,
Desert Survival, Jungle Survival, Bush-fire Survival and Subarctic Survival.
Length:
1 to 2 Hours
Audience:
Teams
The Corporate Maze
Description:
This activity demonstrates to teams the importance of effective communication within and among the team. It highlights our
propensity to work in silos. Once a team has experienced the activity, the conclusions drawn can be applied to their work
environment.
Length:
1 to 2 Hours
Audience:
Teams
The Power of a Supportive Team
Description:
In this activity, the team learns the importance of supporting other team members and taking on a variety of roles when necessary.
The activity uses a process of keeping balloons in the air as a metaphor for cooperation and support. Once completed, the
conclusions drawn are applied to the work environment.
Length:
1 to 2 Hours
Audience:
Teams
The Traffic Jam
Description:
This activity requires the team to use problem-solving skills to achieve a stated goal. It also demonstrates the concept of
situational leadership where members of the team may emerge as the leader which requires the functional leader to give up
authority for a period of time in order for the team to achieve it’s goal.
Length:
1 Hour
Audience:
Teams
Hollow Squares
Description:
Demonstrates the conflict that can arise in a team between those who set the strategy and plan the work and those who implement
the strategy and do the work. At the conclusion of the activity, team members discuss how the concepts learned can be applied
to make their team more effective.
Length:
2-4 Hours
Audience:
Teams
Mars Rover
Description:
Several sub-groups of an intact team will work on constructing a Mars Rover with specific goals around cost, time and quality.
A race is conducted to see which sub-group has done the best job. This activity demonstrates how we often fall into working
in silos, in competition with our own team. Sub-groups rarely share information or resources with one another, which would
improve overall results.
Length:
2-4 Hours
Audience:
Teams
Visual Explorer
Description:
Through the use of imagery – VE is a resource for groups seeking to explore complex topics and make sense of complexity
as the foundation of effective action. The underlying objective is for group
members to collectively explore a complex topic from a variety of perspectives in order to strengthen a shared understanding
and prepare for taking more effective action. It helps groups understand more
fully the context and the perspective that surround the decisions they make and the actions they take related to a specific
issue. Use when:
· Seeking
patterns in complex issues and making connections
· Seeking
a variety of perspectives
·
Tapping into personal experiences and passions
·
Creating or practicing dialogue
·
Building on ideas
· Exploring
the landscape of a complex set of issues
·
Imagining alternatives
Length:
4 Hours
Audience:
Teams or Individuals
Gliders and Spinners
Description:
Same team dynamics explored as in Mars Rover. The difference is using the construction of paper airplanes as the metaphor
for team performance.
Length:
2 Hours
Audience:
Teams
The Egg Drop
Description:
Same as above. However, the sub-groups construct an egg transportation device which must be dropped from a height of eight
feet and not break the egg. Again, resources are rarely shared among the sub-groups.
Length:
2 Hours
Audience:
Teams
Win as Much as You Can
Description:
Demonstrate again the principle of competition within teams. In this game, the teams are challenged to “Win As Much
As They Can”. However they often fall into sub-group competition and fail to maximize the entire team’s winnings.
Length:
1 Hour
Audience:
Teams
Employee Assimilation of a New Leader
Description:
A facilitated workshop conducted with new leaders and their teams. This format allows the leader to learn what the expectations,
apprehensions and goals of the team members are. The team will learn similar information about the leader.
Length:
4 Hours
Audience:
Teams
Meyers-Briggs Type Indicator
Description:
The MBTI measures personality preferences of individuals along eight dimensions of personality type. Can be used in a workshop
format with intact teams to improve communication and team relationships.
Length:
4-8 Hours
Audience:
Teams or Individuals
TMS - Team Management Profile
Description:
The TMP builds an understanding of individuals approach to work. The TMP provides constructive, work-based information outlining
an individuals work preferences. The Profile can be used in a Team building workshop to understand and define the characteristics
of a High Performance Team operating in their business environment.
Length:
4 Hours
Audience:
Teams or Individuals
TMS - Influencing Skills Profile
Description:
The ISP has been designed to offer insights for effectively working with diverse work preferences. Used in a workshop, inter-personal
communication skills are explored and strategies developed to create a positive environment with business partners.
Length:
4 Hours
Audience:
Individuals
TMS - Team Performance Profile
Description:
The TPP provides multi source information regarding a team’s performance in the nine-team performance factors associated
with the Types of Work Model. Gaps between the leader’s and the team’s perceptions of team performance issues
are explored.
Length:
4 Hours
Audience:
Teams
TMS - Linking Skills Profile
Description:
The LSP provides multi source information regarding all or a combination of 13 linking skills. There are three versions of
the LSP:
Linking
of People
Linking
of People and Tasks
The
Linking Leader
Intact teams to identify specific communication weaknesses/opportunities within the team
use this index.
Length:
4 Hours
Audience:
Teams or Individuals
TMS - Window on work Values
Description:
The Window on Work Values builds understanding of the core work values that drive individual behavior. In addition, a process
is available to work with team and individual values.
Length:
4 Hours
Audience:
Teams or Individuals
TMS - Qo2
Description:
The QO2 Profile provides information about the balance of focus individuals put into perceiving work issues and ideas as opportunities
or obstacles to work.
Length:
4 Hours
Audience:
Teams or Individuals
TMS - Career Planning Profile
Description:
The CPP uses the Types of Work Model to provide information about how an individual would orient them selves within this model
when considering career planning.
Length:
4 Hours
Audience:
Individuals
Team Gourmet Cooking Experience
Description:
This is an interactive dynamic teambuilding experience. Plus, your team will be able to sit down and eat a gourmet dinner
together when the session is finished. All food and cooking equipment is provided. Courses are done in a home type casual
setting with a menu selected by the organizer. Many food and wine options are available including vegetarian dishes. Wine
pairings and a brief lecture about the wines can also be included with the experience. This experience demonstrates the value
of teamwork and builds relationships. Length: 4 Hours
Audience: Teams
Also for Teambuilding, please see the description of “Critical Decision Mapping”
process at the beginning of this catalog. Pages 5 and 6.
Time Management
Basic Time Management Skills
Description:
Discusses principles of time management and demonstrates methods an individual can use to better organize themselves.
Length:
4 Hours
Audience:
Teams or Individuals
Franklin Covey
Focus: Achieving Your Highest Priorities
Description:
This workshop provides in-depth guidance on the Franklin-Covey Time Management system as it applies to managing your personal
and professional life. It's specifically designed to help you get the most from your Franklin-Covey Planner in pursuing the
goal of a more effective life. The workshop is available in formats to support the widely available Franklin-Covey planners
in paper form, as well as planners in the electronic form, supported by electronic Personal Data Assistants.
Length:
1 Day
Audience: Teams or Individuals
